Major Incident Manager

We are seeking a Major Incident Manager to lead and transform the way we handle critical technology incidents. In this role, you will be responsible for managing the resolution of the most critical and high-impact technology incidents across the enterprise. You will lead real-time incident response efforts, ensuring operational excellence, stakeholder alignment, and continuous improvement in incident handling.

Requirements

• At least 3 years of experience as an Incident manager OR 5 years as an application support engineer
• Bachelor's degree or equivalent experience
• Proven experience managing high-severity technology incidents in a global enterprise environment
• Strong coordination and leadership skills, with the ability to lead cross-functional teams in real-time
• Deep understanding of ITIL-based incident management practices and enterprise service management tools (e.g., ServiceNow)
• Exceptional communication and stakeholder management skills, including the ability to brief executive leadership under pressure
• Analytical mindset with a focus on metrics, continuous improvement, and service reliability

Benefits

• Hybrid Work Model
• Flexibility & Work-Life Balance
• Career Development and Growth
• Industry Competitive Benefits
• Culture
• Social Impact