Major Incident Manager

We are seeking a Major Incident Manager to join our Technology Operations Centre in Pune, India. The successful candidate will lead the charge in restoring critical IT services, working closely with teams in the Philippines, Mexico, and the UK.

Requirements

• 10+ years of experience in SRE, DevOps, IT Service Management, or IT Operations.
• Proven expertise in major incident management within large-scale enterprise environments.
• Hands-on experience with ServiceNow and Jira.
• Hands-on experience with paging solutions to streamline incident alerts and escalations.
• Leverage AI-driven tools or techniques for incident prediction, impact analysis, Action tracking or post-incident insights.
• Practical knowledge of Grafana for system monitoring and troubleshooting.
• Good understanding of Azure, Kubernetes, APIs, and Google Cloud VMware Engine (GCVE).
• Strong grasp of IT infrastructure, including networks, middleware, servers, storage, and databases.
• Excellent problem-solving and decision-making skills, especially under pressure.
• Experience working in a global, distributed team environment.
• Familiarity with SRE, DevOps and ITIL best practices (Incident, Problem, and Change Management).
• Business knowledge in Logistics & Supply Chain Services, Terminals, Warehousing & Distribution, and Ocean & Shipping is a plus.

Benefits

• Competitive compensation, great benefits, and world-class development programs