Major Incident Manager

We are seeking a Major Incident Manager to join our Technology Operations Centre in Pune, India. The successful candidate will lead the charge in restoring critical IT services, working closely with teams in the Philippines, Mexico, and the UK.

Requirements

• 10+ years of experience in SRE, DevOps, IT Service Management, or IT Operations
• Proven expertise in major incident management within large-scale enterprise environments
• Hands-on experience with ServiceNow and Jira
• Practical knowledge of Grafana for system monitoring and troubleshooting
• Good understanding of Azure, Kubernetes, APIs, and Google Cloud VMware Engine (GCVE)
• Strong grasp of IT infrastructure, including networks, middleware, servers, storage, and databases
• Excellent problem-solving and decision-making skills, especially under pressure
• Experience working in a global, distributed team environment
• Familiarity with SRE, DevOps and ITIL best practices (Incident, Problem, and Change Management)
• Business knowledge in Logistics & Supply Chain Services, Terminals, Warehousing & Distribution, and Ocean & Shipping is a plus

Benefits

• Competitive compensation
• Great benefits
• World-class development programs
• Hybrid work model (work from home on Fridays, Saturdays, and Sundays)
• Flexible schedule (5-day work schedule with 3 days off, including some weekend shifts)