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Northern Trust
Major Incident Manager
Join Northern Trust in Chicago as a Major Incident Manager. Lead crisis resolution, manage high-priority incidents, and leverage ServiceNow expertise. ITIL V4 certified preferred. Enjoy a comprehensive benefits package.
Direct Hire
Expert/Leadership
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
May 29, 2025
As a Major Incident Manager, you will lead crisis resolution across multiple platforms, execute the major incident management process, and manage the lifecycle of all major and high-priority incidents.
Requirements
- 12+ years of overall experience with 8+ years in IT Service Management (ITSM)
- 5+ years of experience as an Major Incident Commander handling major and significant incidents in a 24x7 production environment
- Comprehensive knowledge of ServiceNow and Microsoft Office applications
- ITIL V4 certified (Managed Service Professional or Strategic Leader certification is a plus)
Benefits
- Comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability)
- Paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits
- Discretionary bonus program that may include an equity component
Requirements Summary
12+ years of overall experience, 5+ years of experience as an Major Incident Commander, and comprehensive knowledge of ServiceNow and Microsoft Office applications
Apply now
Chicago
|
Illinois
United States
Expert/Leadership
In-Person
Full Time
95500-162400 USD/year
