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Ingenico
Major Incident Manager (MIM)
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Knowledge Management
Problem Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 3, 2025
Ingenico is seeking a Major Incident Manager (MIM) to lead incident bridges, coordinate stakeholders, and resolve critical services. The role involves ensuring rapid recovery during major incidents, proactively contributing to Problem Management and Knowledge Management.
Requirements
- Lead and manage the end-to-end lifecycle of Major Incidents.
- Take ownership of communication during bridge events.
- Coordinate across regional teams.
- Participate in on-call rotations.
- Deliver Post-Incident Reviews (PIRs) with clear actions.
Benefits
- Competitive salary
- Opportunities for growth
- Inclusive work environment
Requirements Summary
Bachelor's degree or equivalent. 4-8 years of IT experience. Experience with enterprise-scale SaaS environments. Strong communication skills
