.svg)
Oracle
Major Incident Scribe/Commander
Join Oracle as a Major Incident Scribe/Commander in Mexico. Leverage ServiceNow skills to manage incidents, enhance customer relations, and ensure reliable service. Competitive benefits included.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 22, 2025
This is an opportunity to join the Oracle Cloud Command Center (OC3) Incident Management Team, a fast-growing and high-impact technical role with world-class support to top-tier customers. As an Incident Scribe/Commander, you'll manage significant incidents, implement proactive support, restore outages, and build customer relationships, working closely with various Oracle components. The role focuses on providing reliable service and minimizing incident impact.
Requirements
- Hands-on experience in documenting major incidents and/or planned application or infrastructure activities in a large-scale HA enterprise solution according to MAA best practices.
- Good understanding of Agile software development principles including using common tools such as JIRA and Confluence along with knowledge in handling ticketing systems like MOS/Remedy/ServiceNow.
- Good understanding and working knowledge of Oracle Cloud Infrastructure and Cloud native services.
- BS or MS in Computer Science or equivalent.
Benefits
- Competitive benefits
- Flexible medical, life insurance, and retirement options
- Volunteer programs
Requirements Summary
BS/MS in CS + experience. Knowledge of Agile/Oracle Cloud Infrastructure. Managing tickets, incident documentation, and troubleshooting
