Managed IT Services Onboarding Engineer

We are looking for a Managed IT Services Onboarding Engineer to join our team at RSM. As a key member of our team, you will be responsible for collecting and documenting essential knowledge, managing outstanding tickets, and assisting with billing accuracy and license management.

Requirements

• Collect and document essential knowledge required to support the Client Service Desk
• Manage and monitor outstanding tickets for the MITS Onboarding team
• Assist with billing accuracy and license management for multiple platforms and services
• Maintain, update, and improve Knowledge Base articles
• Work collaboratively with internal teams to ensure a smooth and seamless onboarding experience for clients
• Own and maintain the Client Fulfiller licensing process
• Support the User Provisioning team by setting up new users and processing terminations

Benefits

• Competitive benefits and compensation package
• Flexibility in schedule to balance life's demands