Managed Security Services - Service Delivery Lead

RSM is seeking a Managed Security Services - Service Delivery Lead to drive service delivery activities across a client portfolio, manage multiple clients, and coordinate service delivery activities with a geographically disbursed team of technical MSS professionals. The ideal candidate will have 4+ years of experience in supporting client engagements operating in the cloud and on premise focused on cyber security and IT projects.

Requirements

• 4+ years of supporting client engagements operating in the cloud and on premise focused on cyber security and IT projects
• Proven success onboarding and supporting simple to complex enterprise managed security/IT solutions for a variety of organizations
• Strong interpersonal skills and client relationship management experience
• Demonstrated personal accountability and successful ownership of a client portfolio
• Budgeting and workforce forecasting experience
• Knowledge of market trends as well as experience promoting product and solution offerings
• Experience assisting with client sales opportunities in managed security
• Experience serving complex architectures and environments (cloud, on-prem or hybrid)
• Experience with and/or working knowledge of the following platforms is preferred: previous experience working in a managed service organization, productivity suites such as ServiceNow, Microsoft 365, etc., leading security incident and event management (SIEM) technologies such as elasticsearch, Logstash, and Kibana (ELK), Splunk, Sentinel, etc., common cloud platforms such as Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP), well known endpoint detection and response technologies such as Carbon Black, CrowdStrike, Defender, etc.

Benefits

• Competitive benefits and compensation package
• Flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients