Manager - ServiceNow - Technology Consulting - Financial Services

As a Manager, you will guide the team in the design, development, and deployment of ServiceNow solutions for our clients in the Financial Services industry. Your expertise will ensure that we align business needs with technical requirements while optimizing performance and scalability within the ServiceNow environment.

Requirements

• Over 7 years of industry experience, including team leadership in Consulting or similar environment.
• Implementation experience across a combination of modules: ITSM, ITAM, CSM, HRSD, ITOM, SPM, Secops, IRM, FSM, Virtual Agent.
• Hands on experience with development and maintenance of integrations with 3rd Party tools using (web services, REST, SOAP, email, MID Servers etc).
• Proficiency in programming languages such as JavaScript, CSS, Jelly, JSON, Angular, XHTML, and XML.
• Knowledge of security and risk frameworks (e.g., NIST Cybersecurity Framework, ISO 27001, ISO 31000, NIST 800-53, NIST 800-30, and/or PCI).
• Solid grasp of ITIL processes.
• ServiceNow Implementation certifications, such as CTA, module specific CIS.
• Exceptional problem-solving skills and strong communication abilities.
• A Bachelor's degree in Computer Science or related fields.
• An understanding of how the ServiceNow Virtual Agent functionality works on the Portal.
• Experience with database design schemas and data modelling.
• A fundamental understanding of key technologies relevant to ServiceNow integration solutions, including SSO, SAML, SSL, SOAP/REST Web Services, LDAP, JDBC/ODBC.
• Strong problem-solving, debugging, and testing skills, along with an aptitude for learning new technologies.

Benefits

• Flexible work arrangements: Our flexible work policies empower you to balance your professional and personal life, fostering a culture of trust and autonomy.
• A comprehensive benefits package: From a yearly wellness incentive, to access to additional 8 weeks of flex leave per year, and family-friendly policies, including 26 weeks of gender-neutral paid parental leave, we cater to your diverse needs to help you thrive both personally and professionally
• Career development: At EY, your career is yours to shape! We’ll develop you with future-focused skills and equip you with world-class experiences ey.com/au/careerdevelopment