Manager, Cloud and DCIM Support

The Cloud and DCIM Operations Manager is responsible for managing the internal Systems infrastructure in QTS’s Operations Service Center (OSC). This position requires skills, motivation, and experience to develop a highly functional team to deliver superior, predictable and reliable services in a dynamic IT service provider environment.

Requirements

• Manage related systems to deliver quality services
• Review and resolve support tickets
• Assess the need for staff training and cross-training
• Proactively direct the day-to-day operations of the DCIM infrastructure
• Make use of SRE tools to automate tasks
• Administer staff performance management and career development activities
• Provide support to Customers, IT Operations teams, and business stakeholders
• Adhere to change management, incident management and other ITIL processes
• Manage required documentation and refine processes as needed

Benefits

• Medical, dental, vision, life, and disability insurance
• 401(k) retirement plan
• Flexible spending and HSA accounts
• Paid holidays
• Paid time off
• Paid volunteer days
• Employee assistance program
• Tuition assistance
• Parental leave
• Military leave assistance
• QTS scholarship for dependents
• Wellness program