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Sagent
Manager, Customer Support - Dallas
Join Sagent as a Manager, Customer Support in Dallas. Lead a team, enhance client service, and leverage ServiceNow for process improvements. Benefits include remote options, unlimited PTO, and more.
Consulting
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 11, 2025
Sagent is seeking a Manager, Customer Support to lead a high-performing team and deliver outstanding service to clients. The role involves team leadership, daily support operations, coaching, and driving customer-centricity. The manager will also contribute to process improvements and align support with product capabilities.
Requirements
- Bachelor’s degree in information technology, business, computer science, or a related field
- 10+ years of experience in customer support or related functions
- Proven experience leading cross-functional teams
- Experience supporting enterprise clients or B2B customers (mortgage industry preferred)
- Excellent communication skills
- Proficiency with support platforms (e.g., Salesforce Service Cloud, ServiceNow)
- Strong analytical and problem-solving skills
Benefits
- Remote/Hybrid workplace options
- Health Benefits
- Unlimited Flexible Time Off
- Family Planning Services
- Tuition Reimbursement
- Paid Family Leave
- 401(k) Matching
- Pet Insurance
- In-person and Virtual Social Experiences
- Career Pathing
- Focus Time Fridays
Requirements Summary
Bachelor’s degree or equivalent, 10+ years experience in support, strong team leadership skills, and proficiency with customer platforms
