EXL

Manager

ServiceNow Role Type:
ServiceNow Modules:
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DevOps
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Governance, Risk, and Compliance
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Incident Management
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Integration Hub
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Job description

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Posted on:
 
September 22, 2025

EXL Service is seeking a Manager-level Product Owner/Product Manager specializing in AI Solutions for either Delhi NCR or Noida. The role involves product strategy, roadmap ownership, AI-driven features, and client success. This position will translate business needs into AI-enabled product capabilities, manage the entire product lifecycle, and ensure seamless integration with enterprise systems.

Requirements

  • 6–10 years of experience in Product Management / Product Owner roles, with 2–3 years in AI/ML, automation, or digital transformation domains.
  • Proven success in enterprise product delivery (preferably SaaS/AI platforms).
  • Strong background in backlog management, agile ceremonies, and release planning.
  • Hands-on knowledge of AI/ML tools & platforms (Azure OpenAI, LangChain, UiPath, PowerBI, ServiceNow, etc.).
  • Understanding of data pipelines, analytics workflows, and model governance.
  • Business & Domain Understanding
  • Leadership & Soft Skills
  • Strong communication, stakeholder management, and client-facing skills
  • Ability to lead cross-functional squads
  • Entrepreneurial mindset

Requirements Summary

6-10 yrs PM exp, 2-3 yrs AI/ML, SaaS success. Strong delivery skills & AI knowledge req. Business/domain understanding, leadership skills, and excellent communication a must