Manager, Expert Services - Technology Workflows

We seek a Manager for our growing Expert Services organization in UKI, focused on leading an expert team of resources in timely, high quality delivery work for ServiceNow customers.

Requirements

• Experience in managing or leading professional services teams
• Significant consulting experience for complex, global organizations
• Technical delivery and architectural experience with ServiceNow products (desirable)
• Familiarity with resource management
• Excellent interpersonal skills, customer-centric attitude and experience working with diverse team
• Strong organizational and time management skills
• Experience monitoring and summarizing business and financial metrics
• Proactive attitude, critical thinking, problem solving, escalation, and conflict resolution
• Excellent communication and presentation skills
• A track record of distilling customer needs from leaders (including CXO roles) to provide guidance and direction
• Experience in leading and mentoring a team of eight or more employees
• Experience with people development, including coaching and mentoring for business and technical roles

Benefits

• Accommodations for individuals with disabilities
• Equal Opportunity Employer
• Export Control Regulations