We seek a Manager for our growing Expert Services organization in UKI, focused on leading an expert team of resources in timely, high quality delivery work for ServiceNow customers.
Requirements
- Experience in managing or leading professional services teams
- Significant consulting experience for complex, global organizations
- Technical delivery and architectural experience with ServiceNow products (desirable)
- Familiarity with resource management
- Excellent interpersonal skills, customer-centric attitude and experience working with diverse team
- Strong organizational and time management skills
- Experience monitoring and summarizing business and financial metrics
- Proactive attitude, critical thinking, problem solving, escalation, and conflict resolution
- Excellent communication and presentation skills
- A track record of distilling customer needs from leaders (including CXO roles) to provide guidance and direction
- Experience in leading and mentoring a team of eight or more employees
- Experience with people development, including coaching and mentoring for business and technical roles
Benefits
- Accommodations for individuals with disabilities
- Equal Opportunity Employer
- Export Control Regulations