Manager, Expert Services - Technology Workflows

ServiceNow is seeking a Manager for its Expert Services organization in EMEA Central to lead a team of experts in delivering high-quality work for customers. The Manager will provide business and technical leadership, drive productivity, and promote continuous improvement practices.

Requirements

• Experience in managing or leading professional services teams
• Significant consulting experience for complex, global organizations
• Technical delivery and architectural experience with ServiceNow products (desirable)
• Familiarity with resource management
• Excellent interpersonal skills, customer-centric attitude and experience working with diverse team
• Strong organizational and time management skills
• Experience monitoring and summarizing business and financial metrics
• Proactive attitude, critical thinking, problem solving, escalation, and conflict resolution
• Excellent communication and presentation skills
• A track record of distilling customer needs from leaders (including CXO roles) to provide guidance and direction
• Experience in leading and mentoring a team of eight or more employees
• Experience with people development, including coaching and mentoring for business and technical roles

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance