Service Desk Manager

Copper River Government Services is seeking a Service Desk Manager to oversee the daily activities of service desk staff providing support to users across various systems. This role focuses on resolving hardware and software issues, enhancing service desk operations, and ensuring a positive customer experience. They are looking for someone with strong leadership, communication, and problem-solving skills.

Requirements

• Secret clearance
• Associate degree or equivalent
• At least 5 years’ experience managing an IT service desk.
• Strong demonstrated leadership abilities.
• Experience researching and developing employee training and performance improvement plans.
• Strong working knowledge of desktop and laptop hardware and peripherals.
• Strong knowledge of Windows 10, and OSX operating systems and common office applications.
• Experience using an issue tracking system (e.g., ServiceNow).

Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Account healthcare and dependent care
• Health Savings Account
• Retirement 401(k) with employer match
• Open leave policy and paid holidays
• Additional benefits including tuition reimbursement, transportation expense account, employee assistance program
• More