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Roofmart
Manager, Global IT Service Management and Governance
Join Roofmart in Mississauga as a Manager, Global IT Service Management. Leverage ServiceNow skills to enhance ITSM processes. Competitive salary and benefits!
Direct Hire
Senior
ServiceNow Role Type:
System Administrator
ServiceNow Modules:
Governance, Risk, and Compliance
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Certified System Administrator
Job description
Posted on:
May 23, 2025
IKO Industries Ltd. is a Canadian-owned and operated business with production facilities worldwide, seeking a Manager, Global IT Service Management and Governance to oversee and improve IT Service Management processes on a global level.
Requirements
- Bachelor's degree or equivalent in Information Technology, Computer Science, Engineering, or related field.
- Minimum 7 – 10 years related experience.
- 3-5 years related experience on Service Now
- ServiceNow Certified System Administrator is an asset
- ITIL certification and experience utilizing the framework.
- Experience providing services to agreed Services Level Agreements (SLAs) and Service Level Objectives (SLOs).
- Experience in mapping as-is and to-be Service Management processes.
- Experience utilizing and optimizing ITSM tools across a global multi-site organization
Benefits
- Competitive compensation/pay package (Range – 90-130k)
- Dental/Vision/Medical benefits
- Life Insurance
- Health Spending Account
- Employee Support and Mental Wellness
- Competitive matched retirement savings program – RRSP
Requirements Summary
7-10 years of experience in IT, 3-5 years of experience on Service Now, ITIL certification and experience utilizing the framework
Apply now
Mississauga
|
Ontario
Canada
Senior
In-Person
Full Time
90000-130000 USD/year
