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Point72
Manager, IT Infrastructure Operations
Join Point72 in New York as a Manager, IT Infrastructure Operations. Lead Major Incident Management using ServiceNow, ensuring operational excellence. 10+ years IT experience required. Benefits include health care, tuition assistance, and wellness programs.
ServiceNow Role Type:
ServiceNow Modules:
Change Management
IT Service Management
Incident Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
August 8, 2025
As a Manager, IT Infrastructure Operations at Point72, you will own and manage the end-to-end Major Incident Management (MIM) process, act as the Incident Commander during high-severity incidents, and drive root cause analysis for all major incidents.
Requirements
- 10+ years of relevant experience in IT operations
- Bachelor’s degree in computer science, information technology, or a related engineering field
- Deep understanding of enterprise IT infrastructure and operational processes
- Proven experience in managing major incidents and running mature change management processes
- Strong knowledge best practices, with ITIL v4 Foundation (or higher) certification
- Hands-on experience with ServiceNow or similar ITSM tools
- Experience creating executive-level reports and dashboards
- Prior experience working with globally distributed teams and 24/7 operational environments
- Strong interpersonal and communication skills
Benefits
- Fully-paid health care benefits
- Generous parental and family leave policies
- Volunteer opportunities
- Support for employee-led affinity groups
- Mental and physical wellness programs
- Tuition assistance
- 401(k) savings program with an employer match
Requirements Summary
10+ years of IT experience, Bachelor's degree, and strong knowledge of ITIL and ITSM tools
Apply now
New York
|
New York
United States
Senior
In-Person
Full Time
285000-350000 USD/year
