Manager, IT Service Management

As a Manager, IT Service Management, you will drive ITSM processes to ensure efficient service delivery, minimize disruptions, and align IT with business goals. You will develop and implement ITSM processes and procedures, lead and oversee incident and problem resolution processes, and manage the change control process.

Requirements

• Minimum 5 years’ experience in IT service management
• Technical knowledge of ITSM tools (ManageEngine ServiceDesk Plus, ServiceNow)
• Certification of ManageEngine ServiceDesk Plus will be preferred
• Experience in Logic Monitor will be a plus
• Strong background in incident, problem, change management, Service Level Management and Asset and Configuration Management
• Excellent analytical and problem-solving skills
• Effective communication and interpersonal abilities
• Detail-oriented with a commitment to accuracy
• Ability to work collaboratively in a cross-functional team environment
• Demonstrated project management skills