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Southern Company
Manager, IT Service Management
Join Southern Company in Atlanta as a Manager, IT Service Management. Lead ITSM strategy using ServiceNow, ensuring compliance and best practices. Competitive salary and benefits.
Direct Hire
Mid-Level
ServiceNow Role Type:
Implementer
ServiceNow Modules:
Governance, Risk, and Compliance
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 3, 2025
The Service Management Office is responsible for enabling an effective workplace relationship between the Technology Organization and our business partners through the governance of ITSM processes and tools. The Manager, IT Service Management will lead the development and implementation of ITSM strategy, roadmap, processes, and tools to ensure compliance with industry best practices and Southern Company standards.
Requirements
- Bachelor's degree in computer science/engineering, Business Management, or related field
- Experience with BMC Helix and/or ServiceNow platform
- Strong oral and written communication skills with ability to present to senior leadership
Benefits
- Competitive base salary
- Annual incentive awards for eligible employees
- Health, welfare, and retirement benefits
- Additional compensation, such as an incentive program
Requirements Summary
Bachelor's degree in computer science/engineering, Business Management, or related field, Experience with BMC Helix and/or ServiceNow platform, Strong oral and written communication skills
