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Southern Company
Manager, IT Service Management
Join Southern Company as a Manager, IT Service Management in Atlanta, GA. Lead ITSM strategy using ServiceNow, ensuring compliance and efficiency. Competitive salary and benefits.
Direct Hire
Entry Level
ServiceNow Role Type:
Implementer
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 3, 2025
The Manager, IT Service Management will lead the development and implementation of ITSM strategy, roadmap, processes, and tools to ensure compliance with industry best practices and Southern Company standards. The role will also involve managing key performance indicators and critical success factors to measure the efficiency and effectiveness of ITSM processes.
Requirements
- Bachelor’s degree in computer science/engineering, Business Management, or related field
- Experience with BMC Helix and/or ServiceNow platform
- Strong oral and written communication skills with ability to present to senior leadership
Benefits
- Competitive base salary
- Annual incentive awards for eligible employees
- Health, welfare and retirement benefits
- Incentive program
Requirements Summary
Bachelor’s degree in computer science/engineering, Business Management, or related field and 0-10 years of experience with BMC Helix and/or ServiceNow platform
