Manager, IT Service Management

Manager, IT Service Management position at Point72, leading the transition of IT Service Management processes and workflows from Jira Service Management to ServiceNow, overseeing the design and configuration of the ServiceNow platform, and building and leading an ITSM team.

Requirements

• Proven experience leading large-scale migrations from JSM (or similar tools) to ServiceNow.
• Solid understanding of enterprise IT systems, integrations, and data management.
• Extensive experience managing complex, enterprise-wide IT transformation projects.
• Expertise in driving organizational change and user adoption of new systems.
• Strong ability to engage with senior executives, technical teams, and end-users.
• Exceptional communication and presentation skills.
• Strong problem-solving and decision-making abilities.
• Collaborative mindset with a focus on team success.
• Demonstrated success in implementing and scaling ServiceNow in a large enterprise environment.
• Commitment to the highest ethical standards.

Benefits

• Fully-paid health care benefits
• Generous parental and family leave policies
• Volunteer opportunities
• Support for employee-led affinity groups representing women, people of color and the LGBT+ community
• Mental and physical wellness programs
• Tuition assistance
• A 401(k) savings program with an employer match