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GHX
Manager , ITSM
Manager, ITSM at GHX (Hyderabad). Lead production support, incident/change management. 10+ yrs ITSM/ITIL, ServiceNow expertise, team leadership, RCA skills required.
Direct Hire
Senior
ServiceNow Role Type:
Sales
ServiceNow Modules:
Change Management
Governance, Risk, and Compliance
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
December 5, 2025
The Manager, ITSM will be responsible for leading the production support function, with a focus on structured incident resolution, change management governance, and continuous improvement across ITSM processes.
Requirements
- 10+ years of experience in ITSM/ITIL-driven environments
- Proven leadership of production support or NOC teams in a 24x7 enterprise/global environment
- Strong background in Incident, Problem, and Change Management processes
- Hands-on experience with ServiceNow, Jira, and Salesforce
- Familiarity with monitoring and observability platforms (New Relic, CloudWatch, Grafana, Prometheus, etc.)
- Strong analytical skills for conducting RCA and presenting findings to executives
- Excellent communication skills with both technical and executive stakeholders
Requirements Summary
10+ years of experience, leadership skills, ITIL background, hands-on experience with ServiceNow, Jira, and Salesforce
