Manager, ITSM

The Manager, ITSM oversees IT service delivery, ensuring smooth operations and adherence to ITIL best practices. This role focuses on process ownership, team leadership, and continuous improvement. The manager will act as a key point of contact for both internal and external stakeholders, ensuring regulatory compliance and managing IT service operations.

Requirements

• Minimum Bachelor’s degree in computer science, Information Systems, or related field
• 10+ years of experience supporting processes and ITIL framework
• 8+ years of experience in ITSM processes (Incident, Problem, Change, Request, etc.)
• 5+ years of experience using an ITSM tool (e.g. ServiceNow)
• 2+ years of experience using process modeling tool (e.g., Visio)

Benefits

• Competitive Salary
• Professional Development
• Opportunities for growth
• Collaborative work environment