Sun Life

Manager, Operational Resilience

Join Sun Life in Toronto as a Manager, Operational Resilience. Leverage ServiceNow for governance and risk management. 5+ years experience required. Hybrid work, 20 vacation days, and flexible benefits included.

Department - JobBoardly X Webflow Template
Direct Hire
Job Level - JobBoardly X Webflow Template
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Department - JobBoardly X Webflow Template
Governance, Risk, and Compliance
ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
June 19, 2025

As a unique individual with a unique background, experience, and point of view, you'll be encouraged, empowered, and challenged to be your best self in this Manager, Operational Resilience role. You'll work with dynamic colleagues who are eager to share their knowledge with you, and your leaders will inspire and help you reach your potential. Your role will be pivotal in supporting the Director Operational Resilience in implementing the Operational Resilience tool and participating in activities related to the Operational Resilience program.

Requirements

  • 5 years of experience with information systems or in a governance related role
  • 5 years of experience with IT focused application delivery and/or execution of business requirements into suitable technical requirements
  • University degree and/or professional designations
  • Excellent communications skills with the ability to effectively engage with executives and senior leaders globally
  • ICP-APO Certification (Agile Product Ownership)
  • Operational resilience planning or business continuity planning experience
  • Experience with governance, risk and control workflow tools like ServiceNow, Fusion and Archer
  • Experience in Agile delivery (Scrum, Kanban) and relevant IT certifications (Scrum Master, Green Belt, TOGAF, BABOK etc.) are an asset
  • Strong presentation, communication, negotiation, and conflict management skills

Benefits

  • Hybrid work environment
  • A friendly, collaborative, and inclusive culture
  • 20 vacation days per year
  • Flexible Benefits from the day you join to meet the needs of you and your family
  • Pension, stock and savings programs to help build and enhance your future financial security
  • The opportunity to move along a variety of career paths with amazing networking potential
  • Access to our Global Learning Centre, available 24/7 for your learning needs
  • Wellness programs that support the three pillars of your health – mental, physical and financial

Requirements Summary

5 years of experience in information systems or governance, university degree, and excellent communication skills