Manager, Operations - UX and Communications Copywriter

Words shape experience. This role is pivotal in guiding drivers and support agents through the Spark platform’s most important workflows — ensuring instructions are clear, context is correct, and every communication removes friction.

Requirements

• 4+ years of experience in UX writing, technical writing, content strategy, or related fields.
• Exceptional ability to distill complex or technical concepts into clear, user-centered language.
• Portfolio demonstrating UX writing across apps, websites, or support environments.
• Experience writing for mobile-first products and knowledge of best practices for localization and accessibility.
• Strong collaboration skills — able to work fluidly with designers, engineers, compliance, and operations teams.
• Familiarity with knowledge base tools (e.g. Zendesk, ServiceNow, Confluence) and content management systems.

Benefits

• Competitive pay
• Performance-based bonus awards
• Medical, vision and dental coverage
• 401(k)
• Stock purchase
• Company-paid life insurance
• PTO (including sick leave)
• Parental leave
• Family care leave
• Bereavement
• Jury duty
• Voting
• Short-term and long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement