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ServiceNow
Manager, Production Service Engineering - Federal
Join ServiceNow as a Manager, Production Service Engineering in Orlando, FL. Lead teams, enhance cloud infrastructure, and drive automation. 5+ years in tech ops required. Benefits include health insurance, retirement plans, and professional development.
The Mothership
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
April 29, 2025
The Manager, Production Service Engineering role involves managing technical operations teams, driving automation efforts, and improving infrastructure reliability. The team works on the ServiceNow cloud infrastructure, and the ideal candidate has experience with AI, cloud infrastructure, and technical operations.
Requirements
- 5+ years of experience in managing technical operations teams
- Experience in cloud infrastructure including hardware platforms, OS, virtualization, public cloud (Azure, AWS, GCP), web applications and databases
- Good knowledge of Linux systems
- Understanding of Networking services and protocols
- Experience in using Splunk for analysis and reporting
- Hands-on skills in troubleshooting, analysis and problem-solving
- Agile methodologies and software development experience
- Metric-driven mindset
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Experience in hiring, building and managing teams, demonstrating strong people management skills
Benefits
- Health insurance
- Retirement savings plan
- Paid time off
- Stock options
- On-site fitness center
- Employee assistance program
- Professional development opportunities
Requirements Summary
5+ years of experience in managing technical operations teams and experience with cloud infrastructure and AI
