Manager, Retail Technology Operations

We are seeking a Manager, Retail Technology Operations to lead and coordinate a geographically distributed team of Operation Specialists across EMEA and APAC. The successful candidate will have experience in leading Retail Command Centres, managing daily retail operations, and driving cluster engagement through structured reporting and continuous service improvement initiatives.

Requirements

• Strong background in retail technology operations, in particular POS, store hardware, and store network infrastructure.
• Experience with ITSM tools (e.g., ServiceNow) across incident, problem, change, and service request management workflows.
• Familiarity with monitoring platforms (e.g., New Relic, Opsgenie) and proactive service management.
• Proven capability in deploying monitoring and automation for Retail Tech, in particular Point of Sale systems, to enhance uptime and reduce manual interventions.
• Strong understanding of AI/ML-based automation tools for anomaly detection, predictive maintenance, and intelligent alerting in retail environments.
• Ability to design or collaborate on automation workflows that reduce ticket volumes and improve operational reliability.
• Leadership experience with specialist roles in a digital team
• 5-8 years of progressive experience in retail operations, digital retail technology, or IT service management.
• 3–5 years in a leadership role, managing cross-functional teams across multiple geographies.
• Proven track record in retail technology environments

Benefits

• Working out of our beautiful Head Office in Copenhagen V, established in 2016 and designed to unite and inspire our teams.
• LEED Gold Certification for Energy and Environmental Design
• Professional and dynamic space that is unique, comfortable and inspirational