Manager, Retail Technology Operations

We are looking for a Manager, Retail Technology Operations to lead and coordinate a geographically distributed team of Operation Specialists across EMEA and APAC regions. The ideal candidate will have experience in leading retail command centers, managing daily retail operations, and driving service improvement initiatives.

Requirements

• Strong background in retail technology operations, in particular POS, store hardware (e.g., Meraki, iPads), and store network infrastructure.
• Experience with ITSM tools (e.g., ServiceNow) across incident, problem, change, and service request management workflows.
• Familiarity with monitoring platforms (e.g., New Relic, Opsgenie) and proactive service management.
• Proven capability in deploying monitoring and automation for Retail Tech, in particular Point of Sale systems, to enhance uptime and reduce manual interventions.
• Strong understanding of AI/ML-based automation tools for anomaly detection, predictive maintenance, and intelligent alerting in retail environments.
• Ability to design or collaborate on automation workflows that reduce ticket volumes and improve operational reliability.
• 5-8 years of progressive experience in retail operations, digital retail technology, or IT service management.
• 3–5 years in a leadership role, managing cross-functional teams across multiple geographies.
• Proven track record in retail technology environments
• Experience leading AI-driven automation initiatives or digital transformation projects is highly desirable.
• Bachelor’s or Master’s Degrees in: Information Technology or IT Administration, Operations Management, Supply Chain Management, Data Analytics
• Valuable Certifications, ITIL Foundation

Benefits

• Icing on the cake You will be working out of our beautiful Head Office in Copenhagen V, established in 2016 and designed to unite and inspire our teams. Besides our beautiful interior design, we are also proud of our LEED Gold Certification for Energy and Environmental Design.
• Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold.