Manager/Senior Manager - HR Operations Contact Center

We are seeking an experienced Manager or Senior Manager to lead the United States HR Operations Tier I Contact Center team within our Global HR Shared Services function.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or related field required; Master’s degree or HR certification (PHR/SPHR/SHRM-CP/SHRM-SCP) preferred.
• Minimum of 8–12 years of progressive HR Operations experience, with at least 5 years in a managerial role supporting U.S.-based employee populations.
• Demonstrated expertise in managing Tier I HR Contact Center teams in a shared services environment.
• Strong knowledge of U.S. labor laws, HR practices, and regulatory compliance.
• Proven experience with HR technologies such as Workday, ServiceNow, or other case management and knowledge base platforms.
• Exceptional people leadership, stakeholder management, and communication skills.
• Strong analytical and problem-solving capabilities with a continuous improvement mindset.
• Willingness and ability to work a late mid shift schedule (5:00 AM – 3:00 PM EST).
• Experience supporting a large and geographically dispersed employee base (preferably >50,000 employees).
• Prior exposure to global business services or regional HR shared services models.
• Comfortable working in a fast-paced, metrics-driven environment.