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AIA
Manager, ServiceNow Consultant
Manager, ServiceNow Consultant at AIA (Kuala Lumpur). Lead SNOW platform change & service availability across markets. Expert in ITSM, ITOM, CMDB, CSDM, Discovery. 5+ yrs required.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Configuration Management Database
Discovery
IT Operations Management
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
August 30, 2025
We are seeking a Manager, ServiceNow Consultant to deliver change and service availability of the AIA ServiceNow platform for all AIA markets. The role involves setting up, configuring, and administering the SNOW platform, including upgrades and regular patch deployments.
Requirements
- Good understanding of ServiceNow architecture
- Experienced in customization for Catalogue and all ITSM modules
- Experienced with creating ITSM/ITOM Reporting dashboards
- Proactive monitoring and ensuring security compliance, user access controls
- Building/Reviewing/Maintaining technical design documents, Operation Manuals
- Code review and deployment, update sets creation
- Update/configure busine rules and Foundation Data as per business requirements
- Experience in defining IRE rules, Discovery Patterns and CMDB Classes
- Expert understanding of CSDM
- Expert understanding and experience of Service Map and Dependency Map
Requirements Summary
5+ years of experience in ServiceNow architecture and customization
