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MSD
Manager, ServiceNow Operations Support
Join MSD in Hyderabad as a Manager, ServiceNow Operations Support. Leverage your ServiceNow expertise (HRSD, ITSM) to drive operational excellence. Benefits include hybrid work and flexibility.
Direct Hire
Mid-Level
ServiceNow Role Type:
System Administrator
ServiceNow Modules:
Governance, Risk, and Compliance
Human Resources Service Delivery
IT Asset Management
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Human Resources
Certified Implementation Specialist - IT Service Management
Certified System Administrator
Job description
Posted on:
June 9, 2025
Join a global healthcare biopharma company as a Manager, ServiceNow Operations Support in Hyderabad. Be part of a team that drives innovation and execution excellence using data, analytics, and insights to drive decision-making. Provide tier 2 and tier 3 operational support for ServiceNow applications deployed for Merck.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 3+ years of working experience as a ServiceNow support resource, preferably with HRSD, ITSM, GRC and/or ITAM product expertise.
- ServiceNow Certified System Admin (CSA) certification
- In-depth knowledge of ITIL processes and best practices for IT Service Management.
- Excellent organizational and time management skills to manage multiple projects simultaneously.
Benefits
- Hybrid work arrangements
- Flexible work schedule
- Opportunity to work with a global healthcare biopharma company
Requirements Summary
Bachelor's degree in Computer Science or related field. 3+ years of ServiceNow experience. ServiceNow Certified System Admin certification
