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MSD
Manager, ServiceNow Operations Support
Direct Hire
Mid-Level
ServiceNow Role Type:
System Administrator
ServiceNow Modules:
Governance, Risk, and Compliance
Human Resources Service Delivery
IT Asset Management
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Human Resources
Certified Implementation Specialist - IT Service Management
Certified System Administrator
Job description
Posted on:
July 18, 2025
Join our dynamic ServiceNow team in Corporate Systems as a Manager, ServiceNow Operations Support. The ideal candidate should possess a strong technical background in ServiceNow development and support. Provide tier 2 and tier 3 operational support for ServiceNow applications deployed for Merck.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 3+ years of working experience as a ServiceNow support resource, preferably with HRSD, ITSM, GRC and/or ITAM product expertise.
- ServiceNow Certified System Admin (CSA) certification
- Excellent organizational and time management skills to manage multiple projects simultaneously.
Benefits
- Competitive salary and benefits package
- Opportunity to work with a global healthcare biopharma company
- Collaborative and dynamic work environment
Requirements Summary
Bachelor's degree in Computer Science, Information Technology or related field. 3+ years of ServiceNow support experience. ServiceNow Certified System Admin (CSA) certification
