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MSD
Manager, ServiceNow Operations Support
Join MSD in Hyderabad as a Manager, ServiceNow Operations Support. Leverage your ServiceNow skills (HRSD, ITSM) and certifications to enhance operational support.
Direct Hire
Mid-Level
ServiceNow Role Type:
Application Developer
ServiceNow Modules:
Governance, Risk, and Compliance
Human Resources Service Delivery
IT Asset Management
IT Service Management
ServiceNow Certifications (nice to have):
Certified Application Developer
Certified Implementation Specialist - Human Resources
Certified Implementation Specialist - IT Service Management
Certified System Administrator
Job description
Posted on:
July 18, 2025
Join Merck & Co., Inc. as a Manager, ServiceNow Operations Support in Hyderabad, India. This role requires a strong technical background in ServiceNow development and support. The ideal candidate will collaborate with cross-functional teams to provide operational support for ServiceNow applications deployed for Merck.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 3+ years of working experience as a ServiceNow support resource, preferably with HRSD, ITSM, GRC and/or ITAM product expertise.
- ServiceNow Certified System Admin (CSA) certification
- ServiceNow Certified Application Developer (CAD) certification is highly desirable
- ServiceNow Certified implementation Specialist (CIS) certification is highly desirable.
Benefits
- Flexible work arrangements
- Hazardous material(s) requirements
- Valid driving license requirements
- Relocation: VISA sponsorship
- Travel requirements: Flexible
Requirements Summary
Bachelor's degree in Computer Science, Information Technology, or related field; 3+ years of ServiceNow support experience; ServiceNow certifications
