Manager Software Development- ServiceNow

The Manager Software Development - ServiceNow is responsible for leading a team in the design, development, configuration, and maintenance of solutions on the ServiceNow platform.

Requirements

• Lead, mentor, and manage a ServiceNow development team and administrators
• Conduct performance reviews, provide coaching, and support the career development of team members
• Manage the team’s workload, priorities, and assignments using Agile (e.g., Scrum/Kanban) methodologies and the ITIL (e.g., incident, problem, change) framework
• Establish and enforce development standards, code review processes, and best practices to ensure code quality, platform health, and scalability
• Oversee the Software Development Lifecycle (SDLC) for ServiceNow projects, from requirements gathering and design to deployment and post-implementation support
• Define and manage the ServiceNow development roadmap, ensuring alignment with overall business and IT strategy
• Ensure solutions are designed to be scalable, maintainable, and adhere to security and compliance standards
• Drive continuous improvement and innovation on the ServiceNow platform, evaluating new features and releases
• Manage vendor relationships related to the ServiceNow platform, including coordinating platform upgrades and patch management
• Manage platform governance, including security, performance, and compliance

Benefits

• Comprehensive medical benefits coverage
• Dental plans
• Vision coverage
• Health care and dependent care spending accounts
• Short- and long-term disability
• Life insurance and accidental death & dismemberment insurance
• Employee and Family Assistance Program (EAP)
• Employee discount programs
• Retirement plan with a generous company match
• Employee Stock Purchase Plan (ESPP)