Manager Software Engineering

As a Techno functional, you will be responsible for solution design and review of all business process and system level changes, design roadmaps for customers, and lead internal development of business process story/requirement gathering.

Requirements

• 6-10 years of experience on the ITSM ServiceNow platform as a developer or Functional Consultant
• Hands-on expertise in ServiceNow with strong coding, integration, data analysis, and problem-solving skills
• In-depth understanding of workflows across ITSM modules – Incident, Change, CMDB, Asset Management, and Service Request
• Experience with CSDM (preferably CSDM 3.0+) and ability to perform day-to-day operations, root cause analysis for workflow issues, and solution implementation with developers
• CMDB expertise is a must with practical experience handling ServiceNow CMDB and CSDM processes
• Experience of Standardizing/Improvising ITIL processes and functions' implementations in large technology engagements & full life cycle implementations
• Experience in working with various levels of IT Service management internally and Client organization and ability to meet client's deadlines
• Hands on experience on writing the process documents, process flows, User Stories and Functional Requirements Specification documents for ITIL Processes
• Experienced in IT enablement of respective business function - Process Design, Process Implementation and Process Support
• Experience in working in large teams in functional and technical streams
• Experience & knowledge of Agile methodologies
• ITIL V4, Certified ServiceNow Administrator Certification and Certified Implementation Specialist – ITSM Certification are also an added advantage
• Great written and verbal communications skills (including report writing)
• Knowledge of enterprise IT environments
• Experience of working in a fast moving and changing large enterprise IT environment
• Intermediate knowledge of IT risk management, project management and technical problem resolution
• Experience on running reports on ServiceNow using Reports and Performance Analytics

Benefits

• Great written and verbal communications skills
• Knowledge of enterprise IT environments
• Experience of working in a fast moving and changing large enterprise IT environment
• Intermediate knowledge of IT risk management, project management and technical problem resolution
• Experience on running reports on ServiceNow using Reports and Performance Analytics