Manager Software Engineering

The Manager Software Engineering will be responsible for solution design and review of business process and system level changes, as well as designing roadmaps for customers based on ServiceNow releases. They will also lead internal development of business process story/requirement gathering and prepare process documents and user stories.

Requirements

• 6-10 years' experience on the ITSM ServiceNow platform as a developer or Functional Consultant
• Hands-on expertise in ServiceNow with strong coding, integration, data analysis, and problem-solving skills
• In-depth understanding of workflows across ITSM modules – Incident, Change, CMDB, Asset Management, and Service Request
• Experience with CSDM (preferably CSDM 3.0+) and CMDB expertise
• Strong background in designing, implementing, and analyzing processes, workflows, and data
• Hands-on experience with ServiceNow CMDB (CSDM 3.0+)
• Experience of Standardizing/Improvising ITIL processes and functions' implementations in large technology engagements
• Experience in working with various levels of IT Service management internally and Client organization
• Hands on experience on writing the process documents, process flows, User Stories and Functional Requirements Specification documents for ITIL Processes
• Experience in IT enablement of respective business function - Process Design, Process Implementation and Process Support
• Experience in working in large teams in functional and technical streams
• Experience & knowledge of Agile methodologies
• ITIL V4, Certified ServiceNow Administrator Certification and Certified Implementation Specialist – ITSM Certification
• Great written and verbal communications skills (including report writing)
• Knowledge of enterprise IT environments
• Experience of working in a fast moving and changing large enterprise IT environment
• Intermediate knowledge of IT risk management, project management and technical problem resolution
• Experience on running reports on ServiceNow using Reports and Performance Analytics

Benefits

• In-person collaboration with flexibility to support wellbeing, productivity, individual work styles, and life circumstances
• Inclusive environment where everyone can thrive