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ServiceNow
Manager, Success Centre
Join ServiceNow as a Manager, Success Centre in Addison, TX. Lead a team to enhance customer success using ServiceNow's AI-driven solutions. 5+ years in tech/SaaS required.
The Mothership
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
DevOps
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 2, 2025
ServiceNow is seeking a Manager of Success Centre to lead a team of Customer Success Guides (CSGs) focused on delivering success for Digital, Commercial, and Mid-Market customers. The role is based at the Addison, Texas location and is critical to ensuring customer success through product adoption, renewals, and expansion. The role will involve coaching, mentoring, and driving successful outcomes within a fast-paced, AI-enhanced cloud environment.
Requirements
- Develop executive relationships with senior leaders.
- Lead and grow a team of Customer Success Guides.
- Adapt and integrate AI-powered technologies.
- Manage/oversee the operational aspects of the CS portfolio.
- Drive continuous improvement.
- Strong executive relationships with C-Level executives.
Requirements Summary
5+ years leadership in tech/SaaS. Demonstrated success leading & growing a team. Familiarity with ServiceNow products & digital transformation
