Manager, Support Account Services Management

We are seeking a Manager, Support Account Services Management to lead efforts to develop and build a Support Account Management Team, including development of strategies, objectives and key performance metrics. The successful candidate will have experience in leveraging AI into work processes, decision-making, or problem-solving, and a successful track record in management with the ability to translate operational, tactical and strategic needs and requirements onto specific actions and outcomes.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Management and Contributor experience in high technology, enterprise and commercial account environments, including but not limited to Cloud based computing.
• A high level of comfort and confidence in dealing with all levels of management, including the C-level/C-suite.
• Excellent written and oral communication skills.
• Extensive experience in properly mentoring and growing employees into extended positions and leadership opportunities.
• Multiple years of experience working in a direct customer facing role with account responsibilities and working with multiple levels of executives and corporate leadership.
• Prior experience working for an extremely fast-paced company and meeting customer demands on time.
• Experience working with Sales Operations, sales modeling, contractual negotiations, deal constructs and approval processes.
• Sales, Technical or Operational knowledge and the ability to share that knowledge with others.
• An excellent ability to motivate individuals toward larger goals and objectives.
• Experience in the delivery and execution of proactive, reactive, ad hoc and scheduled deliverables.
• Previous experience working in an Enterprise Customer Support and/or Service Delivery Management organization.