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ServiceNow
Manager, Technical Support Management
Join ServiceNow in Staines as a Manager, Technical Support Management. Lead a team, drive customer success, and leverage ServiceNow skills. 6+ years experience required.
The Mothership
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Change Management
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
May 7, 2025
We are seeking a Manager, Technical Support Management to lead our technical team and drive customer success. You will be responsible for managing and exceeding Support KPI's, hiring and developing a technical team, and leading change management efforts.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- A minimum of 6 years technical support and service management experience with a minimum of 3-4 years in supervisory role is required.
- Experience managing Enterprise support in a large and complex environment in a web-based service and technology.
Benefits
- Excellent communication skills, both oral and written.
- Strong analytical and problem-solving skills.
- Proven ability to create and implement programs to drive efficient, innovative operations and contain expenses.
Requirements Summary
6+ years of technical support experience, 3-4 years in supervisory role, and ability to integrate AI into work processes
