Mandarin Bilingual - IT BPO

We are seeking an experienced Mandarin-English bilingual professional to join our IT BPO team in a leadership or quality role.

Requirements

• Fluency in Mandarin and English (written & verbal)
• 2+ years of experience in an IT BPO environment, with 1+ year of leadership/supervisory role
• Strong knowledge of technical support processes, SLAs and KPIs
• Experience with Ticketing systems (e.g. Zendesk, ServiceNow)
• Quality Assurance (Mandarin Bilingual) - 2+ years of experience in Quality Assurance in a IT BPO support setting
• Strong knowledge of IT support protocols and QA methodologies
• Fluency in Mandarin and English (written & verbal)
• Operations Manager (Mandarin Bilingual) - 8+ years of BPO experience, including at least 2+ years in operations or service delivery management
• Lean Six Sigma Yellow Belt
• Strong understanding of IT service delivery frameworks (e.g. ITIL)