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ServiceNow
Mgr, Expert Services Mgmt
Join ServiceNow in Orlando as a Manager of Expert Services Management. Lead teams to enhance customer satisfaction using ServiceNow solutions. Requires 3+ yrs leadership, 5+ yrs consulting, and ServiceNow expertise. Benefits include career growth and industry certifications.
The Mothership
Mid-Level
ServiceNow Role Type:
Implementer
ServiceNow Modules:
Strategic Portfolio Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Strategic Portfolio Management
Certified System Administrator
Job description
Posted on:
October 7, 2025
ServiceNow is seeking a Manager of Strategic Portfolio Management Workflows to lead expert teams of consultants focused on delivering solutions to customers. This role involves driving consumption, adoption, and customer satisfaction while contributing to platform efficiency and scalability. The team focuses on delivery models including co-delivery, advisory, and ServiceNow-led implementations, and requires a blend of business and technical leadership.
Requirements
- 3+ years of leadership experience in a professional services organization (required)
- 5+ years of consulting experience for complex, global organizations (required)
- 5+ years in Service Sales presales experience (required)
- Industry certifications like CSA, Agile, or Scaled Agile (preferred)
- Experience managing professional services forecasting, resourcing, and capacity (required)
- Understanding of ServiceNow's platform (required)
- Strong communication and interpersonal skills (required)
Requirements Summary
3+ yrs leadership experience in PS. 5+ yrs global consulting exp. Must have strong skills in ServiceNow, agile/scaled agile & customer engagement
