Mgr, IT Support

RNDC is looking for an Innovative and Energetic IT Support Manager to join our Amazing RNDC team. The IT Support Manager oversees and ensures compliance with IT Support Management procedures. This role will partner with Development, Quality Assurance, Technical, and Business teams to lead a compliant and sustainable process.

Requirements

• Bachelor’s degree from a four-year college or university, preferably in a technical area.
• IT Infrastructure Library (ITIL) certification preferred.
• Experience working in wholesale or retail industry preferred.
• Minimum of 5 years of experience with IT Operations, IT Production Support, or Change Management.
• Experience with Process Improvement Methodology including defining and documenting workflow.
• Experience with Change Management tool and workflow; ServiceNow experience is strongly preferred.
• Proven ability to work closely with the business community as well as technical resources in a tactful, professional manner.
• Demonstrated ability to effectively communicate ideas and persuade others to accomplish challenging goals and objectives.
• Mandatory: AWS Cloud, Service Now, Microsoft, Cisco, Aruba, Layer3 Routing, LAN/WAN Hardware, ERP, Data Warehousing (SQL and/or No-SQL DBs), Data Integration (Informatica or similar integration platform), SQL

Benefits

• 401(k) with company matching
• Medical, dental and vision benefits
• Generous paid time off program – work your way up to 5 weeks of PTO a year with the ability to carryover unused PTO
• Paid volunteer time
• Paid parental leave
• Paid caregiver leave
• Fertility benefits
• Paid training
• Company paid life insurance, short-term disability, and company-paid holidays
• Associate resource groups, and diversity, equity, and inclusion programs available for all associates