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EBRD
Mid-level Product Engineer Service Now - Core Modules
Join EBRD as a Mid-level Product Engineer in Sofia, specializing in ServiceNow core modules. Drive ITSM/ITOM solutions, automate workflows, and enhance platform integrity. Competitive benefits and flexible work environment.
Entry Level
ServiceNow Role Type:
Application Developer
ServiceNow Modules:
Configuration Management Database
DevOps
Discovery
Governance, Risk, and Compliance
IT Operations Management
IT Service Management
Incident Management
Integration Hub
Service Catalog
Strategic Portfolio Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - IT Service Management
Certified Implementation Specialist - Strategic Portfolio Management
Job description
Posted on:
July 9, 2025
The role of a seasoned ServiceNow ITSM and ITOM Engineer will involve delivering end-to-end platform solutions, configuring core modules, automating workflows, and integrating with DevOps pipelines. The ideal candidate will have deep knowledge of ITIL, SPM, and ServiceNow best practices, as well as strong understanding of ITOM capabilities and experience in troubleshooting and resolving complex platform issues.
Requirements
- Configuring core modules like Incident, Change, and Discovery
- Automating workflows using Flow Designer and Scripted REST APIs
- Fine-tuning Discovery for infrastructure accuracy
- Integrating seamlessly with DevOps pipelines
- Driving CMDB integrity
- Designing advanced reporting tools to unlock actionable insights
- Supporting strategic decisions
- Taking full ownership of platform enhancements
- Complex troubleshooting and system integrations
- Ensuring streamlined service delivery and governance compliance
- Operating independently
- Mentoring junior developers
- Upholding high development standards across ITSM and ITOM modules
- Improving SLAs through automation
- Leading integration of third-party systems
Benefits
- Variety of work
- Stimulating and engaging work
- Inclusive and diverse work environment
- Flexible working arrangements
- Competitive benefits
- Comprehensive suite of benefits
- Workplace prioritizes employee wellbeing
- Digital transformation at the heart of the company
- Sustainability and equality are core values
Requirements Summary
Proficiency in configuring and implementing ITSM modules, including advanced workflows. Hands-on experience developing and maintaining automation workflows. Advanced knowledge of ITIL practices and their application in ServiceNow
