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DMI
Mid Service Desk Analyst, Technician
Join DMI as a Mid Service Desk Analyst in Atlanta, GA. Provide IT support via ServiceNow, troubleshoot incidents, and enjoy great benefits. ITIL preferred.
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
February 5, 2025
DMI is seeking a Mid Service Desk Analyst, Technician to join their team. The role involves providing IT support to CDC personnel via ServiceNow, phone, email, and chat, and troubleshooting IT incidents.
Requirements
- High School Diploma
- 4+ Years of Experience in Deskside Support
- ITIL Preferred
Benefits
- Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience.
- Development – Annual performance management, continuing education, tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
- Financial – Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance, and Disability to help provide financial stability for each DMI employee.
- Recognition – Great achievements do not go unnoticed by DMI through the Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, and employee referral bonuses.
- Wellness – Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness options.
Requirements Summary
High school diploma, 4+ years of experience in deskside support, ITIL preferred
