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Zensar
MIM Canada
Join Zensar as a Major Incident Manager in Canada. Leverage your ServiceNow expertise to resolve IT incidents, enhance service reliability, and drive team collaboration.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
DevOps
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 18, 2025
Zensar Technologies is seeking an experienced Major Incident Manager to lead and resolve critical IT incidents, ensuring minimal disruption to business operations. The role requires strong expertise in incident management, proactive problem resolution, stakeholder communication, and post-incident analysis to improve service reliability. Zensar is a technology consulting company focusing on delivering digital products and experiences to disruptive enterprises.
Requirements
- Proven experience in major incident management within an enterprise IT environment.
- Strong knowledge of ITIL frameworks, incident lifecycle, and best practices.
- Excellent problem-solving skills with the ability to work under pressure.
- Strong communication and stakeholder management skills.
- Experience with incident management tools (e.g., ServiceNow, BMC Remedy, JIRA).
- Understanding of IT infrastructure, cloud technologies, and network architecture.
- Ability to coordinate cross-functional teams and drive resolution in complex IT environments.
Benefits
- Competitive Salary
- Professional Development
- Supportive Work Environment
Requirements Summary
10+ yrs IT incident management experience. Strong ITIL knowledge. Excellent problem-solving skills and communication. Experience with incident management tools like ServiceNow or Jira
