Mobility Service Desk-Assistant Manager

We are seeking a Service Desk Advisor to provide first-line support for enterprise customers within a global helpdesk model. This role involves managing service requests, incidents, and orders, ensuring timely resolution and exceptional customer experience.

Requirements

• Fluent in English with excellent communication skills
• Minimum 1 year of experience in mobility operations or service desk environment
• Familiarity with ITIL framework (basic knowledge required)
• Proficient in MS Office applications, especially Excel
• Strong analytical skills and ability to work in dynamic, high-growth environments
• Team player with experience in international and virtual teams
• Knowledge of Vodafone Global Enterprise products and services is an advantage
• Committed to continuous learning and professional development

Benefits

• Opportunity to work in a global environment with exposure to enterprise-level operations
• Continuous learning and development, including potential for industry certifications
• Collaborative and inclusive culture that values innovation and growth
• Access to advanced tools and technologies in a dynamic telecom ecosystem