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NTT Ltd.
MS Engineer (L2)
L2 MS Engineer at NTT Ltd., Selangor. Manage IT infrastructure, resolve incidents using ServiceNow ticketing. ITIL knowledge required. Bachelor's IT/Computing or equivalent.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 22, 2025
Join NTT DATA and make an impact with your technical expertise. As a Cross Technology Managed Services Engineer (L2), you will maintain clients' IT infrastructure and systems, resolving technical incidents and problems.
Requirements
- Moderate-level experience in managed services roles handling cross-technology infrastructure
- Knowledge of ticketing tools, preferably ServiceNow
- Familiarity with ITIL processes and experience working with vendors and third parties
- Proficiency in planning activities and projects, taking changing circumstances into account
- Ability to work longer hours when necessary and adapt to changing circumstances with ease
- Proven ability to communicate effectively and work across different cultures and social groups
- Positive outlook and ability to work well under pressure
- Commitment to placing clients at the forefront of all interactions, understanding their requirements, and ensuring a positive experience
- Bachelor's degree in IT/Computing or equivalent work experience
Requirements Summary
Moderate-level experience in managed services roles, knowledge of ticketing tools, and ITIL processes
