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NTT Ltd.
MS Network Engineer L2
MS Network Engineer L2 at NTT Ltd., Bengaluru. Manage IT infrastructure using ServiceNow ticketing, ITIL processes. 2+ yrs managed services, cross-tech support required. Competitive benefits, global opportunities.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 14, 2025
Join NTT DATA as a Cross Technology Managed Services Engineer (L2) and make an impact by maintaining clients' IT infrastructure and systems. You'll play a key role in proactively monitoring, identifying, and resolving technical incidents and problems.
Requirements
- Moderate-level experience in managed services roles handling cross-technology infrastructure
- Knowledge of ticketing tools, preferably ServiceNow
- Familiarity with ITIL processes and experience working with vendors and third parties
- Proficiency in planning activities and projects, taking changing circumstances into account
- Ability to work longer hours when necessary and adapt to changing circumstances with ease
- Proven ability to communicate effectively and work across different cultures and social groups
- Positive outlook and ability to work well under pressure
- Commitment to placing clients at the forefront of all interactions, understanding their requirements, and ensuring a positive experience
- Bachelor's degree in IT/Computing or equivalent work experience
Benefits
- Diverse and inclusive work environment
- Opportunity to work with leading innovations and technologies
- Global career opportunities
- Competitive salary and benefits
Requirements Summary
2+ years of experience in managed services roles, knowledge of ticketing tools, and familiarity with ITIL processes
