MS Technical Lead

Join NTT DATA, a company renowned for technical excellence and leading innovations, and make a difference to our clients and society. As a Networking Managed Services Engineer (L4), you will ensure our clients' IT infrastructure and systems remain operational by managing, overseeing, monitoring, investigating, and resolving escalated technical incidents and problems.

Requirements

• Deep technical skills in relevant networking functions and experience with various network management and monitoring tools
• Advanced Managed Services experience with a solid track record in ticketing tools (preferably ServiceNow) and vendor management
• Experience working on multiple large global enterprise client outsourcing projects
• Exceptional proficiency in change management processes
• Strong client service orientation and a passion for exceeding expectations
• Excellent written and verbal communication skills
• Ability to maintain a positive outlook while working in a pressurized environment and adaptability to changing circumstances
• Proven ability to work independently and collaboratively
• Active listening skills to understand client requirements and create a positive client experience
• A bachelor's degree in IT/Computing or an equivalent qualification

Benefits

• Equal Opportunity Employer
• Global culture that embraces diversity
• Environment free of unfair discrimination and harassment