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Citi
NAM HR Connect Inquiry Management Generalist – C05
Join Citi as a NAM HR Connect Inquiry Management Generalist in Heredia. Leverage ServiceNow and Workday skills for customer support and case management.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 29, 2025
HR Connect NAM Inquiry Management Generalist provides operations support services, including customer support, case management, and risk assessment, in a contact center environment.
Requirements
- Previous relevant experience in contact center
- Knowledge in Workday and ServiceNow
- Knowledge in HR
- Intermediate/Advance English level (writing and spoken)
- Proficient in Microsoft Office
- Proven organization and time management skills
- Demonstrated problem-solving and decision-making skills
- Consistently demonstrates clear and concise written and verbal communication skills
- Experience in customer service
Benefits
- None mentioned in the job description
Requirements Summary
HS diploma, previous contact center experience, proficiency in MS Office
