Ncontracts Careers

Ncontracts, a leading integrated risk management and compliance solutions provider, is seeking a highly motivated IT Support Engineer to join their team in Nashville, TN. This remote position will provide technical support to growing organizations, ensuring seamless technology operations for employees. The role involves on-site work, remote support, and managing IT assets. Ncontracts fosters a dynamic and supportive environment.

Requirements

• 3+ years of experience in IT support or help desk environments
• Associate degree in Information Technology or equivalent experience
• Strong knowledge of Windows 10/11 and macOS operating systems
• Experience with Microsoft 365 administration and troubleshooting
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP)
• Hardware troubleshooting skills for desktops, laptops, and mobile devices
• Excellent customer service and communication skills
• Ability to work independently and prioritize multiple support requests
• Experience with IT service management tools (ServiceNow, SolarWinds, Jira Service Management, etc.)
• Professional certifications (CompTIA A+, Network+, Microsoft certifications) - preferred

Benefits

• A fun, fast-paced work environment
• Responsible PTO Plan
• 11 paid holidays
• Community and social events
• Mental Health Benefits
• Medical, Dental and Vision insurance
• Company-paid Group Life Insurance
• Short- and Long-Term Disability
• Flexible Spending Account & Health Savings Account
• Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice
• Pet Insurance
• 401 (k) with company match