Network Analyst III

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

Requirements

• Performs device configurations, internal operating system upgrades and software upgrades and deploys network devices including routers, switches, and SD-WAN devices.
• Implements and manages SD-WAN solutions using VMware VeloCloud SD-WAN.
• Troubleshoots and resolves network issues related to SD-WAN deployments.
• Collaborate with cross-functional teams to integrate SD-WAN solutions with existing network infrastructure and applications.
• Provides technical support and guidance to team members on SD-WAN best practices.
• Follows documented network services processes and procedures – identifies gaps in processes or documentation and suggests improvements.
• Monitors, responds, and provides resolution for all network problem and incident tickets.
• Utilizing ServiceNow, documents status updates and problem resolutions.
• Performs customer service duties and responds to customer requests as defined by management.
• Responds to customer requests as defined by management completing assignments in a timely manner with an acceptable level of quality.
• Troubleshoots network problems and recommends corrective procedures; assists with troubleshooting circuit equipment and all other network issues.
• Prepares activity reports as requested by management.
• Identifies opportunities to improve workflow and creates supporting documentation for review by peers and management.
• Maintains network services documentation related to work area.
• Completes network change requests in accordance with service level agreements.
• Maintains network lab and equipment inventory.

Benefits

• Flexible and creative work environment
• Diverse and collaborative atmosphere
• Professional and personal development resources
• Opportunities to volunteer and support charities
• Competitive salary and benefits