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CACI International Inc
Network Event Management Quality Assurance Analyst
Join CACI as a Network Event Management QA Analyst in Springfield, VA. Leverage ServiceNow for ITIL-aligned quality assurance. Benefits include healthcare and education support.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Event Management
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Event Management
Job description
Posted on:
July 25, 2025
The Network Event Management Quality Assurance Analyst will ensure the highest standards of quality in IT event management processes, develop and implement quality assurance processes aligned with ITIL best practices, and train IT staff on ITIL event management practices.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or equivalent work experience
- 5+ years of related work experience
- TS/SCI with Poly required
- Strong analytical and problem-solving skills
- Proficiency in data analysis tools and techniques (e.g., Excel, Tableau, Power BI)
- Previous experience with network monitoring tools (e.g., Riverbed, Network Node Manager, SolarWinds, etc.) and incident management systems (e.g., ServiceNow, Remedy, etc.) is highly preferred.
- Familiarity with ITIL framework and capacity management best practices
- Excellent communication and presentation skills
- Ability to work independently and as part of a team
Benefits
- healthcare
- wellness
- financial
- retirement
- family support
- continuing education
- time off benefits
Requirements Summary
Bachelor's degree, 5+ years of experience, TS/SCI with Poly required
Apply now
Springfield
|
Virginia
United States
Mid-Level
Remote
Full Time
86600-181800 USD/year
