Network Event Management Quality Assurance Analyst

We are seeking an experienced and detail-oriented ITIL Network Event Management Quality Assurance Analyst to ensure the highest standards of quality in our IT event management processes. The ideal candidate will develop and implement quality assurance processes aligned with ITIL best practices, focusing on the effective monitoring and management of IT events to prevent service disruptions and maintain optimal system performance.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or equivalent work experience
• 5+ years of related work experience
• TS/SCI with CI Poly required
• Strong analytical and problem-solving skills
• Proficiency in data analysis tools and techniques (e.g., Excel, Tableau, Power BI)
• Previous experience with network monitoring tools (e.g., Riverbed, Network Node Manager, SolarWinds, etc.) and incident management systems (e.g., ServiceNow, Remedy, etc.) is highly preferred
• Familiarity with ITIL framework and capacity management best practices
• Excellent communication and presentation skills
• Ability to work independently and as part of a team

Benefits

• healthcare
• wellness
• financial
• retirement
• family support
• continuing education
• time off benefits