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CACI International Inc
Network Event Management Quality Assurance Analyst
Join CACI as a Network Event Management QA Analyst in Springfield, VA. Leverage ServiceNow for ITIL processes, ensuring quality in event management. Benefits include comprehensive healthcare and education support.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Event Management
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Event Management
Job description
Posted on:
July 25, 2025
We are seeking an experienced and detail-oriented ITIL Network Event Management Quality Assurance Analyst to ensure the highest standards of quality in our IT event management processes.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or equivalent work experience
- 5+ years of related work experience
- TS/SCI with Poly required
- Strong analytical and problem-solving skills
- Proficiency in data analysis tools and techniques (e.g., Excel, Tableau, Power BI)
- Previous experience with network monitoring tools (e.g., Riverbed, Network Node Manager, SolarWinds, etc.) and incident management systems (e.g., ServiceNow, Remedy, etc.) is highly preferred.
- Familiarity with ITIL framework and capacity management best practices
- Excellent communication and presentation skills
- Ability to work independently and as part of a team
Benefits
- Comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits
Requirements Summary
Bachelor's degree in Computer Science or IT, 5+ years of experience, TS/SCI with Poly, strong analytical skills, and experience with network monitoring tools
Apply now
Springfield
|
Virginia
United States
Mid-Level
In-Person
Full Time
86600-181800 USD/year
