Network Incident Management Quality Assurance Lead

We are seeking an experienced and detail-oriented ITIL Network Incident Management Quality Assurance Lead to ensure the highest standards of quality in our IT network incident management processes.

Requirements

• TS/SCI with poly required
• Bachelor's degree in Computer Science, Information Technology, or equivalent work experience
• 10+ years of experience in network operations, quality assurance, or related roles
• Good working knowledge of the Service Management workflows and ITSM processes
• ITIL V3 or 4 certification and training
• Experience with Network Incident Management processes and practices
• Hands-on experience with incident management tools (e.g., ServiceNow, Remedy).
• Strong understanding of network technologies and capacity management principles
• Proficiency in QA methodologies, tools, and best practices
• Excellent analytical and problem-solving skills
• Strong communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Strong understanding of network protocols, architectures, and technologies (e.g., TCP/IP, MPLS, SDN)
• Experience with network monitoring and performance management tools

Benefits

• Comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits